Help Center

What are the payment options?

How do you pay for your Offroad experience? We accept payments from all major credit cards: Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro. Payment option will arrive, via email, after booking has been confirmed.

What is your return policy?

All returns must be authorized within 10 days of receipt of shipment, for a refund.
If Item is received broken, please contact Seguro Offroad and include picture of received broken item. If replacements are available, replacements will be shipped, if not a refund will be executed.

I booked an event, but it does not appear on the calendar?!?

Once you submit your information for a booking. Drivers will review the booking time and date to determine if the booking time is acceptable. This may vary, depending on weather patterns, maintenace or emergencies. Once booking is confirmed, you will receive an email confirming booking, and an invoice.

What time do I need to check in for my tour?

Please arrive 15 minutes, prior to scheduled time.
Where do I check in?

An email has been sent to the email address provided, with meeting location and instructions. If you signed up for mobile updates, a text message was sent 24 hours prior to schedule event time.
Do I need to bring anything to check in for the tour?

No. Bring yourself and a smile!
What is your canellation policy?

We have a 48-hour cancellation policy in order to receive a refund. Cancellations made less than 48 hours in advance will not be refunded.
Should we tip?

Tips are based on your descretion. Did the ride live up to your expectations? Did the guide provide ample entertainment and knowledge?
What is appropriate attire?

We recommened you dress for the season in the year. Vehicles are climate controlled, so we can control the temperature inside the vehicle. However, if you should chose to step out of the vehicle, temperatures may vary. It is Arizona; hats, sunglasses and sunscreen are recommended.
Can I bring a backpack or bag?

You may bring items that fit in your lap or foot space. Seguro Offroad will not be responsible for any items that need to stored in the back of the vehicle.
Can I bring food?

No. Small item snacks will be allowed, that are containable. No liquids that do not have a closed top. The trip will get bumpy and open containers or food, will spill. Riders will be charged a cleaning fee, if spills occur.
Can we bring Alcohol?

No. In Arizona, having an open container of alcohol in your vehicle is prohibited under A.R.S. § 4-251.
What items are not allowed?

Prohibiited items include, not limited to: firearms, cigarettes, e-cigarettes, glass containers, alcohol, coolers, illegal substances, or weapons of any kind.
How long is the tour?

Tour times depend on the selection you booked. Tour times are approximate and we will do our best, to fill your time and get you back, in a timely manner. Traffic conditions and changing terrain, may affect tour times.
Will there be other people on the tour?

Seats are limited, however tours are per person, with a total of 4 person per tour. If you do not wish to ride with other parties, please make a note when booking.
What time do your tours depart?

Tours will be on a scheduled basis. Book your tour and schedule today!
When is the best time, to take a tour?"

Early mornings, will give you a more personal tour. Off-Highway Vehicle (OHV) sites tend to get more populated, as the evening draws. There is less traffic and more freedom in the morning hours. Also, sunrises! Who doesn't like sunrises?
Are reservations required?

Yes. We are a locally owned venture and will need to prepare the vehicle for adventures. Safety insepection, disenfection etc.
Do you offer hotel pickups?

No. Please meet at the predetermined meeting location. Check the email your signed up with, or if you allowed text messages, the text message.
What is the minimum age, for your tour? "

The minimum age is 8 years old and must be accompanied by an adult.
Can my child go on a tour, without me?"

All children must be accompanied by an adult.
Are your tours safe?

Yes. All tours are on pre-determined routes, with minimal risks. Drivers are experienced in extreme scenarios and many driving techniques.
Are Pets allowed?

Pet's that are under 15 pounds are allowed, as long as they are in a soft-sided carrier that can be held in the owner's lap.
Can people with disabilities go on the tour?

Yes. Note that the vechile is raised, we will do our best to assist, but please keep in mind you will need to climb.
Can women who are pregnant, go on your tour?"

It is not recommened. The ride will be very rough, we do not recommend pregenant women take these tours.
Do your tours require walking or hiking?

No. We will make some pit stops, for pictures. Most the stops will be on flat ground. However, there are numurous hills, if you are adventurous plan on minimal hiking.
Can I reserve a private tour?

Yes. Please email Segurooffroad@gmail.com to go over vehicle rate and availability.
What are your hours of operation?

At this time, the hours of operation are: Friday: 7pm - 10pm Saturday: 5am - 10pm Sunday: 5am - 10pm
Do you sell gift cards?

Not at this time, keep an eye on www.segurooffroad.com or seguro_2019 on instagram for updates.
What is the Weather like?

Tours, will primarily, be held in McDowell Arizona. Please check the weather forecast and bring extra layers in case of cooler temperatures or the possibility of rain.
How can inclimate weather affect my tour?

We will operate, rain or shine. However, if a flash flood warning is issued, the tour will need to end. The areas of operation, are known to have flash floods during the monsoon season. We will not risk your health and safety. Seguro Offroad reserves the right to modify, shorten or cancle any tour, to prevent avoid unsafe conditions.
How much sun exposure will I get?

The vehicle in enclosed with tinted windows. We still recommend wearing a hat and sunscreen and bringing a bottle of water or closed container beverage of your choice. Not alcohol.
Does your vehicle have seatbelts?

Yes, Seguro has fully functional seat belts.
Do you have A/C or heating in your vehicle?

Yes. We have a climate controlled environment, with heating and cooling.
Does your vehicle has wifi?

No. We will be driving in remote parts of the desert, were no service is available.

Get in Touch

Glendale Arizona